Frequently Asked Questions

Where is RCS Trading located?

RCS Trading is based in Auckland, New Zealand. You can visit our store at 22b Ashfield Road, Wairau Valley, Auckland 0627.

What types of products does RCS Trading offer?

Random Cool Stuff is a family-run business - we source and manufacture products that we like and enjoy. We offer a variety of products from pool tables, dart boards, ultrasonic cleaners, inflatable toys, and more. Call 021 2222061 or email us at for enquiries.

What payment methods does RCS Trading accept?

We accept payment via credit card, American Express, Apple Pay, Google Pay, Visa, Mastercard, Shop Pay, and PayPal.

What is the process for returning and refunding an item?

Customers can contact us to initiate a return at We have a 30-day policy where you have 30 days to request a return after receiving your item. The item/s must be in the same condition, unworn or unused, with tags and in its original packaging, plus include its receipt or proof of purchase. For refunds, we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. For more information, visit our Refund Policy page for details.

Can I exchange an item?

Yes, you can. You can return the item you have as soon as possible, and once the return is accepted, make a separate purchase for the new item.

How long does the local shipping usually take?

Shipping times vary based on location. No worries, we will provide tracking information for all orders.

Does RCS Trading offer international shipping?

No, we do not offer international shipping at the moment.

Does RCS Trading offer product warranty for all of their products?

Yes, all of our products have a warranty. You may contact us for more info on our product warranty.

Can I return a damaged or defective product?

Contact us immediately at 021 2222061 if you find that the item is defective, damaged or if you receive the wrong item.

For more information, visit our Refund Policy page for details.

Can I purchase a product on the website without creating an account?

Yes, you can. You can shop and purchase as a guest.

How can I contact RCS Trading for enquiries and support?

You may call us at 021 2222061 or email us at for more information and enquiries.